This policy explains how refunds and cancellations are handled for paid subscriptions on Holyweds (Silver, Gold and Platinum plans). Registration and the 30-day trial are free and are not covered by this policy since no payment is made.
1. Before you subscribe
Plan features, duration and pricing are shown clearly on the Subscription page before you make a payment. Please review these details carefully, as they form the basis of your purchase.
2. General policy: no refund once a plan is activated
Because a subscription unlocks digital features (contact views, chat access, priority listing, etc.) immediately upon successful payment, we do not offer refunds once a subscription plan has been successfully activated and any part of it has been used, except in the specific circumstances listed in Section 3 below.
3. When a refund will be issued
We will issue a full refund in the following cases:
- Duplicate payment — you were charged more than once for the same subscription due to a technical error
- Failed or incomplete transaction — payment was deducted from your account/card but the subscription was not activated on your Holyweds account
- Unauthorised transaction — a payment was made without your authorisation, substantiated to our reasonable satisfaction
To request a refund under this section, email contact@holyweds.com within 7 days of the transaction with your registered mobile number, the payment reference/transaction ID, and a description of the issue.
4. Refund processing time
Approved refunds are initiated within 5–7 business days of approval and are credited back to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account. Some banks (particularly government/public sector banks) may take longer.
5. Cancellation
Holyweds subscriptions do not auto-renew unless explicitly stated at the time of purchase, so no cancellation action is required to stop future billing. If you wish to stop using a paid plan before it expires, you may deactivate auto-renewal (if enabled) or contact contact@holyweds.com; this does not entitle you to a refund for the unused portion of the current billing period, except as described in Section 3.
6. Account suspension due to Terms violation
If your account is suspended or terminated for violating our Terms & Conditions (for example, a fake profile, fraud, or harassment of other members), no refund will be issued for the remaining subscription period.
7. How to request a refund
Email contact@holyweds.com or call +91 94946 23015 with:
- Your registered mobile number and profile ID
- The payment date and transaction/order ID
- The reason for the refund request
We will review and respond to refund requests within 2–3 business days.